1. Introduction
HitNSpin Casino ("we", "us", "our") is committed to protecting the personal data of players and visitors who use hitnspin.com (the "Site"). This Privacy Policy explains what data we collect, why we collect it, how we use it and what rights you have in relation to that data.
By accessing the Site or creating an account, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not use the Site.
2. Data We Collect
2.1 Registration Data
When you create an account, we collect your name, date of birth, email address, phone number and country of residence. This information is required to verify your identity, confirm your eligibility to use the Site and manage your account.
2.2 Financial Data
To process deposits and withdrawals, we collect payment method details. We do not store full card numbers or banking credentials directly — payment processing is handled by licensed third-party providers. We retain transaction records, including amounts, dates and payment method type.
2.3 Verification Documents
Regulatory requirements (Know Your Customer / KYC) may require us to request copies of government-issued identification, proof of address and, in some cases, proof of payment method ownership. These documents are stored securely and used only for identity verification and compliance purposes.
2.4 Technical Data
We automatically collect certain technical information when you visit the Site: IP address, browser type, operating system, session duration, pages visited and device identifiers. This data is used for security, fraud prevention and improving site performance.
2.5 Behavioural Data
We may track in-site activity, including games played, wager amounts, deposit and withdrawal patterns, and bonus usage. This data supports account management, compliance and service personalisation where applicable.
3. How We Use Your Data
We use personal data for the following purposes:
- Account management: maintaining your account, processing deposits and withdrawals, responding to support requests.
- Identity verification: confirming eligibility to play, complying with anti-money laundering (AML) and Know Your Customer (KYC) obligations.
- Fraud prevention and security: detecting unusual activity, protecting accounts and fulfilling obligations under applicable gaming regulations.
- Legal compliance: meeting obligations imposed by our licensing authority and applicable law.
- Marketing communications: where you have opted in, sending you promotional offers, bonus updates and news relevant to your account.
- Service improvement: analysing aggregate, anonymised data to improve the Site's functionality and player experience.
4. Legal Basis for Processing
We process personal data based on the following legal grounds:
- Contract performance: processing necessary to provide the services you have signed up for.
- Legal obligation: processing required to comply with regulatory, licensing and anti-money laundering obligations.
- Legitimate interests: fraud prevention, security, service improvement — where these do not override your rights.
- Consent: marketing communications and any optional data use where we have sought and received your agreement.
5. Cookies
The Site uses cookies and similar technologies. Cookies help us maintain your session, remember preferences, prevent fraud and measure how the Site is used.
Essential cookies — required for core site functionality (login sessions, cashier access). Cannot be disabled without affecting your ability to use the Site.
Analytical cookies — used to understand how players use the Site (pages visited, session length). These are anonymised and aggregated.
Marketing cookies — used to deliver relevant offers based on Site activity, where you have consented.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies does not prevent you from using the Site but may limit some personalisation features.
6. Data Sharing
We do not sell your personal data to third parties. We may share data with:
- Payment processors — to handle deposits and withdrawals.
- Identity verification services — to support KYC and AML compliance.
- Regulatory authorities — where legally required, including our licensing authority.
- Technology and hosting partners — who support Site operations under contractual data protection agreements.
All third parties who access personal data are subject to appropriate data protection obligations.
7. Data Retention
We retain personal data for as long as your account remains active and for a minimum period following account closure as required by applicable regulations. Financial records are typically retained for five to ten years in accordance with AML obligations. After the applicable retention period, data is securely deleted or anonymised.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — request that inaccurate data be corrected.
- Deletion — request deletion of your personal data, subject to legal retention obligations.
- Restriction — request that we limit how we process your data in certain circumstances.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, contact our support team through the Site. We will respond within the timeframes required by applicable law.
9. Data Security
We use industry-standard encryption (SSL/TLS) for all data transmitted between your device and the Site. Access to personal data is restricted to authorised personnel only, and our systems are subject to regular security review.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Site or by email where appropriate. The date at the top of this document reflects the most recent revision. Continued use of the Site following any update constitutes acceptance of the revised policy.
11. Contact
For privacy-related queries, contact us through the customer support section on hitnspin.com.